Terms & Conditions
By purchasing from Redline360.com you agree to the following terms and conditions:
Unless explicitly stated otherwise, all products sold by Redline360.com are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-road use, may be in violation of local, state, and Federal laws. Redline360 does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer.
All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Product photos are for illustration purposes only - some product colors/pigmentation may differ from actual photos.
Aftermarket and performance parts may require additional parts for installation. Existing modifications may not work with new modifications and might require modification. By purchasing through Redline360, you acknowledge that professional installation or additional parts may be required for proper installation as is the nature of performance and racing parts.
Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within California will be charged the applicable sales tax.
We accept returns on all unopened items within 30 days, with no restocking fee and no questions asked. Buyer pays for return shipping. You must obtain a return authorization from us, and we will provide you with the correct return shipping address. For items over 30 days, please contact us. No returns accepted after 45 days. For opened items, please contact us first, and in most cases we will accept the return with a restocking fee (in most cases, the fee is charged to send the item to the manufacturer for inspection and reboxing). In cases where the unopened item arrives to us with the box damaged, a restocking fee may apply. Original shipping cost is non refundable, and for items with free shipping, our shipping cost is non refundable. Sales invoice must accompany ALL returns, warranties and cores. All merchandise MUST be returned in original packaging and in resalable condition. No returns on installed items, opened electrical items, liquids, special orders and no returns without an RGA (Returned Goods Authorization) number. Manufacturer's warranty only. For electrical items, we can offer an exchange if the item is determined to be defective by the manufacture. For all warranty claims, customer must go through manufacturer, as manufacturer is offering the warranty. In the rare case that you receive the wrong part number, we will pay all costs to get that part back to our warehouse and ship you the correct part.
Some exceptions apply to our return policy depending on the product - please contact us first. Some items have a restocking fee and some items are not returnable.
No returns on items missing parts. If an item is missing parts that it should come with, we will glady work with you and the manufacturer to ensure you get everything that the part comes with. No returns on items returned damaged. If an item is damaged, it's your responsibility as the shipper to open a damage claim with the shipping company. We will work with the shipping company to provide them the item back, but it can not be accepted as a return. If the item was damaged before shipping, it also can not be accepted. Damage includes scratches, chips, markings, or other physical damage.
All used engines, used parts, clearance items, and discontinued items are sold AS-IS. No refunds or exchanges.
We cannot accept returns on the following items:
• Body Kits, Bumpers, Side Skirts, Carbon Fiber Spoilers & accessories
• Electronics (unless unopened)
• Intellectual property such as DVDs and books (unless unopened)
• Custom built or special order items
• Items which have been installed/used/scratched
Please contact us for any returns at firstname.lastname@example.org and please include your order number, and a description of the problem with pictures if applicable.
Our physical address is 1452 N Vasco Rd #190, Livermore, CA 94551. However, returns are not accepted here, so please contact us first before sending anything back. Any packages without a return authorization will be refused.
Restocking fees can range from 5% to 25% depending on various factors. Please contact us for your specific use case. Restocking fees are charged on items that are opened, which require us to ship the item to the manufacturer for inspection and reboxing. For unopened items, there is no restocking fee unless if the package comes back damaged to us and needs to be reboxed. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will also now apply. In some cases, restocking fees also apply to orders that have been cancelled once the order has started to process. Many times, once an order starts to process, it get sent directly to shipping, and we are unable to pull the item from the shipping truck.
If you refuse delivery on any item (except for deliveries refused due to shipping damage), it will be treated as a return and charged full restocking fee.
You may request a change to your order, provided your order has not already been processed and shipped. Please contact us during business hours to change your order. If an order has already shipped, it can not be changed.
Free shipping applies to some orders where stated. Free shipping is UPS Ground, FedEx Ground or USPS. Free shipping only applies to the mainland US, and not Hawaii, Puerto Rico or Alaska.
All items on Redline360.com are intended for off-road use only. Some item maybe illegal in your states / country. Please check before ordering.
Some items may require modification to your vehicle, it is the nature of aftermarket parts. Professional installation is highly recommended and in some cases required. All products are subject to the manufacture's warranty, if any. If you purchase a part, and damage your engine, or hurt yourself, either because the part was not installed correctly, or the part was defective, we are not liable. This is an issue to take up with the manufacture of the product, and we can surely help assist you in that process.
Please inspect your package carefully while the delivery company is still present and on site. Be sure to note ANY PROBLEMS OR DAMAGE PRIOR to signing for (or accepting) the delivery. Receiving the item will act as confirmation that the item was received in expected condition. Even if the package appears to be in good condition, open it immediately and check for hidden damages. If a damaged part is received be sure the shipping company is notified before informing us. Be sure to contact both parties within 24 hours of receipt. Damaged shipments REQUIRE that the delivery companies confirmation was MARKED as damaged by YOU, the customer.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Redline360.com shall not be held responsible for any damage that may occur to you or your vehicle or any labor costs in installing that item. Redline360.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Redline360.com shall immediately issue a credit to your credit card account in the amount of the charge.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Redline360.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Redline360.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Any customer information including any email addresses received by Redline360.com will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, Redline360.com may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from Redline360.com, then you may send an email to sales at Redline360.com with "remove from email list" in the subject, and you will not receive any further email communications from us.
We reserve the right to refuse service to anyone.